Accredited by
The Joint Commission

Frequently Asked Questions

Below find answers to the commonly-asked questions we receive:

Q: What type of services do you provide?

A: We offer a wide range of treatment options including inpatient, partial/day patient, intensive outpatient (3 hours a day). We work with children, adolescents, adults and seniors. We have a variety of different types of specialized programs, custom tailored to meet your unique needs and are available to answer your calls/questions 24 hours a day/7 days a week.

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Q: Do you accept insurance?

A: Yes we do! And we work with most insurance companies including TRICARE®, Medicare and Medicaid (up to age 21).

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Q: What do I need to bring if I am checking into your Inpatient Treatment program?

A: If you think you'll be checking into our inpatient program, bring the following with you to your assessment: 3 full changes of clothing, (Scheduled wash times are provided to every patient with the provisions of washing powder.), 1 pair of shoes, 1 pair of slippers, no more than $20 cash, as well as a list of medications and personal hygiene items (no alcohol items). Please leave the following items at home:

  • Products containing alcohol and propellants-(except personal hygiene products that are alcohol free and non-aerosol free. The acceptable items will be kept in the patient’s cubby.) Shampoo, deodorant, combs, bushes, soap, toothbrushes, mouthwash and tooth paste are provided by the hospital.

  • Nail Polish, colognes and perfumes.

  • Tobacco products, lighters or matches-(cigarettes may be brought in a closed pack ONLY to be dispensed by staff at schedules times).

  • Drugs, drug paraphernalia of any kind.

  • Glass, mirrors, metal or wire (of any kind).

  • Canned goods (including sodas and soft drinks).

  • Outside food or drink.

  • Gum (exception: Nicorette Gum with a doctor’s order will be dispensed by the pharmacy).

  • Boots, hats, bandannas, scarves, sunglasses; and, any head covering of wraps.

  • Body piercings, rings (except wedding bands), watches, necklaces, metal jewelry, writing pens and coloring devices.

  • Clothing or jewelry reflective of: tobacco, drugs, alcohol, gangs, Satanism, anti-social themes, concerns or music groups.

  • Clothing that is too tight, too short, too baggy, too revealing or see-through.

  • Halter tops, midriffs, spaghetti straps, undershirts or tank tops.

  • Walkmans, IPad, IPod, Blackberry, hand held video games, tape recorders/players. Cell phones, pagers, MP3 players, musical instruments, corded devices (such as hair dryers, curling irons, electronics, battery operated and computer items.

  • Weapons or anything that could possibly be used by ANYONE as a weapon.

  • Razors, depilatory cream (Nair, Neet, etc.).

  • Makeup that is excessive or a distraction.

  • Balloons, glass vases or containers (flowers are NOT allowed on the unit in plastic containers, behind the nurses’ station or in patient rooms).

  • Stuffed animals or items.

  • Blankets, covers or pillows from home.

  • Draw strings, belts, shoestrings or underwire bras.

  • Anything which may jeopardize patient mental, emotional or physical safety.

  • Personal valuables and property.

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Q: I need directions to your facility.

A: Cypress Creek Hospital is located at 17750 Cali Drive, in Houston, Texas. Get maps and directions here.

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Q: What is your admission process?

A: We are open 24 hours a day/7 days a week and no appointment is necessary. You will be seen by both a QMHP (Qualified Mental Health Professional) and a licensed physician prior to admission to the facility. They will work with the inpatient staff to help customize your treatment to your individual needs.

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Q: What is the cost of your program?

A: Most insurance companies pay a percentage of your inpatient stay. We will have business office staff available to help you understand the payment options and payment process. To see a list of insurance plans we accept, click here.

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Q: Is there a co-pay or deductible for insurance?

A: Yes. You will be required to pay your insurance co-pay or deductible upon admission into our program. Check with your insurance company to find out what benefits they will cover and what the deductible will be at the time of admission.

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Q: Can I do an evaluation over the phone?

A: We do a very brief screening over the phone but not the full assessment. Remember, neither a phone screening or a self test replace a face-to-face evaluation.

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Q: Can I work and stay in the treatment program at the same time?

A: In the inpatient setting, we want the patient to be focused completely on their therapy and we also want to ensure both their safety and the safety of their loved ones. In the partial/day programs and the intensive outpatient programs (IOP) it is entirely possible to work and participate in the programming. Every person is different and therefore this decision is always based on a case-by-case basis.

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Q: Will you work with my current therapist, social worker, EAP or physician?

A: Yes, we recognize the importance of ongoing continuity of care and therefore ask you provide the admissions staff with a list of anyone currently involved in the care of you or your loved one.

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Q: Will I receive individual counseling?

A: Yes, we individual counseling along with family therapy for all our patients.

Please contact us for more information or if you have further questions.

Help is Just a Phone Call Away

We cannot offer diagnosis, counseling or recommendations online, but an Assessment and Referral Specialist is available 24 hours a day, 7 days a week at (281) 586-7600. If you are currently experiencing an emergency, please dial 911 or go to the nearest emergency room.


© Cypress Creek Hospital
17750 Cali Drive, Houston, Texas 77090
Physicians are on the medical staff of Cypress Creek Hospital, but, with limited exceptions, are independent practitioners who are not employees or agents of Cypress Creek Hospital. The facility shall not be liable for actions or treatments provided by physicians.
Model representations of real patients are shown. Actual patients cannot be divulged due to HIPAA regulations.